• - What types of merchandise do you stock ?
  
• - Who is Strut ?
  
• - Why should I consider shopping at Strut instead of other online stores ?
  
• - What else separates Strut from other online and retail shoe stores?
  
• - Why should I sign the Strut guestbook ?
  
• - Where can I wear the shoes & boots that Strut sells ?
  
• - Return Policy / Online Sales
  
• - What forms of Payment do you accept
  
• - What are the hours of your Online Store?
  
• - How Long does it take to process an Online Order?
  
• - Do you accept PayPal as a payment option?
  
• - How does your Wishlist program work?
  
• - How do I get started with a Wishlist on the Strut website?
  
• - How do I add items to my Wishlist?
  
• - Will my personal information be displayed to the public?
  
• - Where will my Wishlist be displayed?
  
• - How can I link my personal website to my Strut Wishlist?
  
• - How can I change my Wishlist display name or display email address?
  
• - How can I display my picture, banner or personal website on my wishlist page?
  
• - What form of payments to you accept for purchases made off of wishlists?
  
• - Can I exchange an item that has been purchased off my Wishlist?
  
• - What happens after an item is purchased from my Wishlist?
  
• - Can I request cash or can I change the item after a Wishlist item is purchased prior to shipped?
  
• - I live outside the USA, can I ship to an alternate address?
  
• - What name do you bill under?
  

We accept several forms of payment!

Please be advised that The Strut Shoes is ownwed and operated by Fetish Factory Inc. All transactions are handled through Fetish Factory and will bear the name Fetish Factory on receipts as well as credit card statements.

• Credit Card (Master, Visa, AmEx, Discover) - We are only able to ship product to the address which is verified by your credit card bank. All orders will be shipped to the address where you receive your credit card statement! If you need to ship your order to an alternate address you will have to notify the credit card issuing bank and request that they temporarily add the alternate addredd to your record. Once the alternate address is added to your profile, you can contact us and we will call your cedit card bank to confirm. If you refuse to add the alternate address to your credit card we will be unable to process yor order using credit card as your payment type. When placing an order from a country outside the USA we often run into problems having the international bank confirm your verified address. If the credit card bank which issued your credit card refused to offer us validation of your verified address we will be unable to accept your credit card as payment. If you are using a credit card issued from a bank outside the USA, International Orders please Click Here.
  
• Money Order / Cashier's Check - We accept Money Orders and Cashier's Check issues in US Dollars. If you choose this payment option we will be unable to begin processing your order until we receive your check. Any order placed with this payment option will be cancelled if the Money Order or Cashier's check is not received within 14 days of placing your order. Please be sure to make checks payable to Fetish Factory. This is one of the preferred ways to pay when ordering items from the WishList Program.
  
• Personal / Business Check - This payment option will delay the processing of your order. We will accept your personal or business check but will not process your order until your check clears the bank. All checks must be in US Dollars. This may take up to 14 days to clear which is further delayed by the time it takes for you to mail the check to us. Please be sure to make checks payable to Fetish Factory. This is one of the preferred ways to pay when ordering items from the WishList Program.
  
• Wire Transfer - When you order and choose wire transfer as your payment option we will send you our bank details to take with you to your bank to process the wire. If the wire is generated from a US Bank we will add a $5 bank fee to your order. If the wire is placed from a bank outside the US we will add a $15 bank fee to your order. Please be advised that many banks will also charge you a fee to process a wire and the cost varies from bank to bank. Instructions for the Wire Transfer process is offered to you with your order confirmation.
  
• Bill Pay Online - Bill Pay Online is only available to individuals with US Banks and is unavailable to orders placed by International customers. If you bank outside the USA this option is not available. If you are currently taking advantage of Bill Pay Online through your bank or from a third party company like CheckFree you are eligible to pay our invoice in the same manner you pay your other bills with Bill Pay Online. If on the other hand you are not doing online banking at this time but are interested, we suggest you click on the following link CheckFree to learn more about this new exciting way to pay your bills online. CheckFree offers this service for a fee but if you contact your bank directly you can learn the terms of your own bank. We use Bank of America which offers this service for FREE! Please be sure to make checks payable to Fetish Factory.This is one of the preferred ways to pay when ordering items from the WishList Program.
  
  * To use Bill Pay Online you will need to know our billing information:
  
  Company:              Fetish Factory
  Address:                855 E. Oakland Park Blvd
                                  Fort Lauderdale, FL 33334
  Invoice Number:  We will issue an Order ID when you checkout
  Telephone:            954-563-5777
  
  (Please note that if you place an order on the Strut Shoes website you must pay your bill to our parent company Fetish Factory)
  
• PayPal - - SUCKS!, Please read PayPal's Hypocricy below:

  Dear Fetish Factory,

  We regret to inform you that we cannot allow you to accept PayPal anymore. Fetish Factory is in violation of PayPal's Acceptable Use Policy regarding Mature Audiences and the account has been permanently limited. Please remove all references to PayPal from your website(s) and/or auction(s). This includes not only removing PayPal as a payment option, but also the PayPal logo and/or shopping cart.

  If you have any questions, please contact the PayPal Acceptable Use Policy Department at aup@paypal.com.

  Sincerely,

  PayPal Acceptable Use Policy Department PayPal, an eBay Company

We ship all "In Stock" items within 72 hours of your placed order. Most "In Stock" items will typically ship within 48 hours but their is no guarantee.

We only process & ship orders on weekdays (excluding holidays). Orders placed on weekends or holidays it will not be processed until we return to the office during our scheduled hours (weekdays) for our online store.

If you place an order for an item which is out of stock we will ship the order based on your shipping option as soon as we receive the item in stock from the designer / manufacturer.

If you place an order with priority shipping (i.e. 3 day/ 2 day/ or next day) service we suggest you contact us (954-563-5777 x 204 or info@fetishfactory.com) soon after you place your order for a realistic date of shipping. Processing of your priority shipped order may be delayed for billing / stock issues.

If you place an order using check as your payment option we will process your order only after the check has cleared our bank.

If your credit card issuing bank is a credit union or your card is originated outside the USA your order will not be processed until your bank responds to our request for AVS authentication.

The fastest way to have your order processed would be to use the "Credit Card" option or "Wire Transfer".

PayPal - SUCKS!, Please read PayPal's Hypocrisy below:

• You must first register yourself on the Strut online store before you can proceed. To register on the Strut website you will need to click the "Shop Online" link from the main page of our website. On the main page of the Online Store you will see a link on the left, "Login". Click on this link and then click on the "Register" link. Once you have completed the registration process you will be sent an email confirmer. Check your email immediately after you finish registering and you will see our email confirmer. Click on the confirmation link to confirm your email address / identity and you will be on your way. Please note that registering with the Strut Online Store is a one time process and allows you future access to shopping online and building your Wishlist.
• If you have already registered to The Strut Online Store you can simply Login and begin shopping for items to be added to your wishlist

Personal information posted on your profile is always kept confidential and never released to anyone. We do, however require all Wishlist participants to create a display name and a display email address. The display name can be an alias and the email address can be a Hotmail or Yahoo email address which can be created for free just for the purposes of this program.

This is up to you! You have complete control as to where your Wishlist is displayed. Once you have you registered and created your online profile you will need to pay special attention to certain items in your profile. You must first login or if you are already log'd in you can click on "Member Menu". Once you have done this you will need to click on the link "View My Profile". From here you will see "Wish List & Public Information". If you want to have your Wishlist displayed to the public on the Strut Online Store you need to check the wishlist viewing status box to "Public". If you prefer it to be private then check the box for "Private". Wishlists can be previewed on the Strut Online store by clicking on the Wishlists link on the left side of the main page of the online store.

You must first be log'd into the Strut Online Store or if you are already Log'd in click on "Member Menu". Once you have created your Wishlist you can get your personal wishlist Link (URL) by clicking on "View My Wishlist". You will see a page open with all of the items you have on your wishlist and on top of this page there is a link (URL) that you can use to link your site to your wishlist.

We offer several payment options with the Wish List Program as follows:

• Money Order - This is the preferred mothod of payment method.
• Western Union & Money Gram - You must locate a center in your area and arrange to transfer funds to Strut.
• Wire Transfer - This option requires you to pay an additional bank fee in addition to the cost of the product and shipping ($5 US Banks / $15 Intl Banks). 
• Personal Check - We do accept this method but will not be able to process the order until the check clears the bank which may delay the processing of your order by 2 weeks.
• Credit Card - We accept this method on occasion but this is done on an individual basis and is a trying experience! The big issue here is credit card fraud, which is rampant on the internet. Since the gift is being purchased by a person that has no knowledge of who you are, the charge can be disputed resulting in an irrevocable chargeback! We do not like the terms of the credit card merchant banks but must live with them. You can always make arrangement with the gift bearer to have the item send to them and if you want to offer them your personal information they can always forward the item to you. If you reveal your personal information to the gift bearer they can, at times, add your personal address as an alternate address to their credit card profile as well. We do not recommend offering personal details to strangers as this exposes you to strangers that will now know your home address. If your credit card is accepted we will bill under our parent company name "Fetish Factory".
• Bill Pay Online - is only available to individuals with US Banks and is unavailable to orders placed by International customers. If you bank outside the USA this option is not available. If you are currently taking advantage of Bill Pay Online through your bank or from a third party company like CheckFree you are eligible to pay our invoice in the same manner you pay your other bills with Bill Pay Online. If on the other hand you are not doing online banking at this time but are interested, we suggest you click on the following link CheckFree to learn more about this new exciting way to pay your bills online. CheckFree offers this service for a fee but if you contact your bank directly you can learn the terms of your own bank. We use Bank of America which offers this service for FREE!
  
  * To use Bill Pay Online you will need to know our billing information:
  
  Company:              Fetish Factory
  Address:                855 E. Oakland Park Blvd
                                  Fort Lauderdale, FL 33334
  Invoice Number:  We will issue an Order ID when you checkout
  Telephone:            954-563-5777
  
  (Please note that if you place an order on the Strut Shoes website you must pay your bill to our parent company Fetish Factory)

• It the item is in stock we will request immediate payment from the gift bearer. Since we suggest Money Order as the best form of payment we must first wait for the payment to arrive. If the gift bearer chooses PayPal we will only be able to process the order if the money is backed by cash or checking and not a credit card. Once the payment arrives we will immediately process your order and ship it to the address you have on your profile. Once the item is shipped the item will be removed from your wishlist and you will receive an email notification which will tell you the name and email address of the gift bearer to allow you to send a thank you note.
• If the item is not in stock we will get it ASAP and the process above will ensue immediately after the item is on hand.

Maybe!  We are only able to process credit cards when your bank cooperates. In order for us to ship to an alternate address, we must first confirm that the alternate address is listed in your credit-card profile.  We will contact your bank to confirm this information.  If you intend to have your order shipped to an alternate address, you will be required to contact the bank that issued the credit card and have the alternate address added to your profile before we can procceed to bill your card.

Unfortunately, many non-us banks fail to cooperate when we attempt to confirm the card and if this occurs we will not be able to process your order as requested.